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2018-06-21

2018-06-20

2018-06-19




Market Indices

Index Change Local
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10-Year Gov't Bond Yields (%) 6/20
Country Last Change
US 2.944 0.006
UK 1.297 0.014
Germany 0.377 0.004
France 0.711 0.008
Japan 0.043 0.004
China 3.617 0.031
Bid Change HK
Gold Futures 1,266.60 7.90 13:55
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EUR/USD 1.1544 0.0029 14:19
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AUD/USD 0.7345 0.0022 14:18
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FAQ

About iFund

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What are the restrictions for using iFund functions by different types of user?

iFund is an online platform made available to the public. Users are welcome to leave us any comments. As investment is a regulated activity, some contents on iFund are only available to specific types of users, please see below for more details:

Types of User

Market

Information

Fund Documents iiDIY Investment Restrictions
General Public Available Not Available Fund search and Risk Rating / Profiling Only Not allowed to trade
Facebook Fanpage Visitors Available Not Available Fund search and Risk Rating / Profiling Only Not allowed to trade
Facebook Fanpage Fans Available Not Available Fund search and Risk Rating / Profiling Only Not allowed to trade
Members registered on iFund Fanpage Available All SFC authorized funds on iFund platform Performance Comparison - Limited access Not allowed to trade
iFund Members registered on iFund Website Available All SFC authorized funds on iFund platform Performance Comparison - Limited access Not allowed to trade
Noble Apex’s iFund Clients: Retail Investors,
Without derivative knowledge.
Available All SFC authorized funds on iFund platform All functions are available Allowed to trade SFC authorized funds not requiring derivative knowledge
Noble Apex’s iFund Clients: Retail Investors,
With derivative knowledge.
Available All SFC authorized funds on iFund platform All functions are available Allowed to trade SFC authorized funds
Noble Apex’s iFund Clients: Professional Investors,
Without derivative knowledge.
Available All SFC authorized or unauthorized funds on iFund platform All functions are available Allowed to trade any funds not requiring derivative knowledge
Noble Apex’s iFund Clients: Professional Investors,
With derivative knowledge.
Available All SFC authorized or unauthorized funds on iFund platform All functions are available No Restrictions

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Why is a risk profiling questionnaire not required before opening an iFund investment account or before subscription to a fund?

We are licensed to carry out Type 1 regulated activity, Dealing in Securities. Any online transactions executed via iFund trading platform are at client’s own investment decision. iFund will only execute orders (‘execution-only’). Clients are responsible for all investment decisions they make. Thus, assessing iFund clients’ risk tolerance levels is not mandatory. Similarly, clients are not required to complete the risk profiling questionnaire if they are dealing listed securities, such as Hong Kong equities, warrants, ETF, etc, with a securities brokerage firm.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png I have brokerage accounts with Noble Apex and with a local bank, why do I need to complete the risk profiling questionnaire when I subscribe funds with them?

If clients are placing investment orders based solely on their own investment decisions, and our consultants will only execute according to the clients’ orders, then risk profiling questionnaires are not required. However, if clients had requested our consultants to provide any advice/ analysis in which may affect the clients’ investment decisions, then the clients are required to complete risk profiling questionnaires. Although the services provided by our consultants are incidental to the securities dealing activity by our company, our consultants still need to comply with the SFC requirements on consulting services which is to ensure the fund’s risk rating does not exceed client’s risk tolerant level. In order to protect the interests and rights of both our clients and our company, we normally require our clients to complete the risk profiling questionnaire regardless whether the clients need to use our consulting services or not. We will then perform risk-matching to ensure the fund’s risk rating do not exceed the clients’ risk tolerant level. Definitely, trading on iFund do not involve any consulting services between the clients and consultants, so risk profiling and risk-matching come redundant.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png I need consulting services for my iFund investment account. Can I ask a consultant to manage iFund investment account?

This is an impossible arrangement. iFund is a self-service online fund trading platform, our consultants will never provide any consulting services or investment management services to iFund accounts. Our customer service agents will answer your inquiries related to the iFund website, account and dealing issues promptly, however they do not answer to any enquiry on the product, market or analysis.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png I just need consulting services. Can any consultants take care of my account?

Sure. Please contact (852) 22301023 for more information.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Are there any investment service provided by Noble Apex in addition to iFund?

Noble Apex also provides a series of investment services which includes: Brokerage Service on Collective Investment Schemes (mostly Funds), advice on investment products and asset management. If you have any question on our services, please contact (852)22301023.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What should I do if iFund server malfunctions and I cannot place my order?

In this situation, clients can download and complete the following form by clicking this link: http://www.nobleapex.com/ifund and then fax the signed form to (852) 3743-6550.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do I search for a fund on iFund?

There are several methods to search a fund on iFund, for example:

  • Searched by the fund names or ISIN codes.
    After logging in to the iFund member or iFund client account, you may enter the key word(s) of the name of a fund or its ISIN code under the tool bar of [Quick Fund Search] on the left.
     
  • Advance search
    Please click [iDIY] at the toolbar on the top and click [Fund Search], you can search the fund by keyword, fund house, geographical focus, asset classes/sectors or fund currency, or any combination to improve the searching efficiency.
     
  • Search by fund house
    If you want to search funds offered by a particular fund house, please click [Fund Houses] at the toolbar on the top, click [Fund House Listing], then click the fund house you are looking for.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do compare fund performance on iFund?

Please refers to [iDIY Instructions for Use]。

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do I become an iFund member?

Click [Sign up NOW] at the upper left corner on our homepage and enter your email address to complete a new membership registration.
 
We will send you a confirmation email after registration; please click the link in the confirmation email which will lead you back to iFund. Please enter your email address again and reset a new password to complete the registration process.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do I open an iFund investment account?

Before opening an iFund investment account, you must first register as a member of iFund. Please click [Sign up NOW] at the upper left corner on our homepage and enter your email address. You will then receive a confirmation email, please click the attached link in the confirmation email to complete iFund membership registration.

Upgrade to iFund Investment Account
After login to your iFund account, please click [My Account] > [Account Opening] in the toolbar at the top, then follow the steps to fill in your personal data. Print the application form and sign on it. Submit the account opening form together with all of the required documents listed on the document checklist by post or in person to our company. You will receive a confirmation email confirming your successful account opening; you may then use the account to trade funds online with iFund.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What if I forgot my iFund password?

In case clients lose their passwords, please click [Can’t access to your account?] under the [Sign In] button and follow the instruction to get a new password sent via email. Please login your iFund investment account and reset the password immediately.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do I change my login email address or password?

Please click [My Account]>[Client Functions]>[Account Settings] and enter your new email address or new password in the respective fields.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What is iFund?

iFund is not an independent company, it is a fund distribution arm of Noble Apex Advisors Ltd. which aims to provide online fund supermarket service.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What services does iFund provide?

iFund is a self-service online fund trading platform and provides basic information of funds and related articles. Clients shall make their own investment decisions independently and trade on this platform.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What kinds of funds are provided by iFund?

iFund mainly distributes SFC authorized funds for Hong Kong retail public currently.
However, as the platform grows and regulation changes, iFund may offers funds approved in others jurisdictions suitable for local clients in those countries that are authorised to do so.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What is the relationship between iFund and Noble Apex?

iFund is the online fund distribution arm of Noble Apex Advisors Ltd. Noble Apex Advisors Ltd. is registered as a Hong Kong SFC Licensed Corporation with CE No. AEO169 and is licensed to carry out regulated activities including Type 1: Dealing in Securities, Type 4: Advising on Securities and Type 9: Asset Management.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What types of SFC regulated activities are carried by iFund?

iFund carries Type 1 regulated activity: Dealing in Securities.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Why is iFund the largest online fund trading platform in Hong Kong?

According to the statistic on 30th September, 2013, iFund is the only firm, among all financial companies which provides online fund trading platform in Hong Kong, to carry more than a thousand fund choices for investor to trade online. Accordingly, iFund is the largest online fund trading platform in Hong Kong.

We will stop claiming iFund is the largest online fund trading platform if there is another online platform in Hong Kong that provides more funds than iFund.

 Online Fund Trading Platforms  No. of Funds
 iFund – Noble Apex Advisors Ltd.  More than 1,000
 Hong Kong largest retail bank  800-900
 Hong Kong second largest retail bank  400-500
 Hong Kong third largest retail bank  800-900
 A Singapore Investment Advisor Company  400-500
 One of Fund Houses from the U.S.  380-500

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What is iDIY?

iDIY is a self-service analytical tool available to iFund users. iDIY’s [Fund Search] function is a search engine which provides a convenient way for iFund users to look for various funds. [Performance] Comparison” allows users to compare performance of various funds within the same time period. [Simplified Fund Filter] allows users to screen funds with specific characteristics in a user-friendly and effective way. Please note that iDIY only act as a supplementary tool, iFund and members of Noble Apex groups do not warrant or guarantee the accuracy or completeness of the information contained herein, and shall have no liability whatsoever in connection with or relating to the information contained herein, its use or reliance.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do I become an iFund client?

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do I trade funds via iFund?

Please refer to [FAQ – About Dealing].

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do I invite friends to join iFund as members or as clients?

Please click [My Account]>[iPoints]>[Invite Friends] at the toolbar of the top, then enter your friends’ email addresses and click the [Invite] button. Thank you for your support!!

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What are the fees charged by iFund?

Please refer to [Account Charges].

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What are the types of iFund users?

There are about 9 types of iFund user:

  1. General Public
  2. iFund facebook fanpage visitors
  3. iFund facebook fanpage fans
  4. Members registered on iFund facebook fanpage
  5. Members registered on iFund website
  6. Retail clients without derivative knowledge
  7. Retail clients with derivative knowledge
  8. Professional clients without derivative knowledge
  9. Professional clients with derivative knowledge

Please note the last two types of iFund users are not available to public yet.

About Account

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do I open an iFund Investment account?

  1. If clients want to set up an iFund Investment account, clients must register as an iFund member first. Click [Sign up NOW] at the top left corner of our homepage and enter your email address to complete a new membership registration. You will then receive a confirmation email, please click the link in the confirmation email to complete iFund membership registration.
  2. After login to your iFund account, please click [My Account] > [Account Opening] in the toolbar at the top, then follow the steps to fill in your personal data. Please read all the terms and conditions carefully before you print the application form and sign on it. If clients would like to set up a joint name account, both applicants must also register as an iFund member in order to complete all the steps online.
  3. Make sure that all your personal data input is correct before sign on the application form.
  4. Print the application form and sign on it. Submit the account opening form together with all of the required documents listed on the document checklist by post or in person to our company. You will receive a confirmation email confirming your successful account opening; or we will contact you if there is any problem for the account opening documents.
  5. Contract Notes and Statements are sent by email to your registered email address with us directly, please therefore provide correct email address.
  6. If you want to open more than one iFund investment account, please use an alternative email address to register a new membership and then follow the procedures again for opening a new trading account.

Upgrade to iFund Investment Account

  1. Permanent Hong Kong ID card copy;
    For mainland clients, please provide Hong Kong Special Administrative Region Travel Pass (通行証) or Passport copy (include client’s English full name) and a copy of Mainland identity card
    For Non-Permanent Residents, please provide a copy of your passport.
  2. Original Proof of address (Residential and correspondence address) issued not more than 3 months. (Credit Card Statement, Bank Statement or Utility bills). If this is a joint name account, both account holders shall also provide proof of address.
  3. A personal cheque with amount not less than HKD 10,000, bearing the name of the iFund account holder issued by a licensed bank in Hong Kong, payable to “Noble Apex Apex Trust Limited – Client Account”. Please ensure the signature on the cheque should be the same as that on the account opening document. For joint name clients, both holders have to provide cheque(s) bearing both holders’ names with the mentioned criteria. Or both holders can provide one cheque not less than HKD 10,000 with the mentioned criteria separately.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How much do I need to start my investment?

It depends on what funds you have chosen; normally the minimum investment amount is HKD 10,000. However, not all funds have the same minimum subscription amount; please refer the corresponding fund information page for more details.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What is the "ultimate beneficial owner” mentioned in the account opening procedure?

Ultimate beneficial owner” is the person who has ultimate control over the funds. If the ultimate beneficial owner is not the iFund account holder, we do not accept the account application at this moment.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Why is a $10,000 HKD cheque needed for account opening?

According to the law, we need to verify the identity of the applicant, and there are three ways for us to verify the identity of our clients:

  • Submit a HKD 10,000 or above personal cheque;
  • Ask qualified certifier (Professional such as lawyer, CPA etc.) to sign on the account opening document, identity documents to verify the identify of the applicant;
  • Visit our office at Causeway Bay in person; our qualified staff will verify the identity for you.

It is FREE to open an iFund investment account; the mentioned cheque is only use for identification verification purposes. The cheque amount will be allocated to your cash account balance with us; you may use the amount for subscription or withdraw the amount any time you want.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Is there a minimum amount for the “cash account balance”?

No limitation.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Will iFund pay interest to me on my cash balance?

No interest is payable to the Client and that any interest which may accrue on the bank accounts will be retained by iFund.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Can I withdraw the money from my “Cash account balance” anytime?

Yes, the available amount in the “Cash account balance” can be withdrawn anytime and we do not impose any charge on client’s withdrawal request.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Can non-Hong Kong residents open an iFund account?

Yes, the procedure is the same as Hong Kong resident.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What are the fees charged by iFund?

Please refer to [Account Charges].

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png If I am a SFC licensed person, do I need to submit any additional application documents?

Yes, you have to submit employer consent letter for setting up iFund investment account.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do I get the employer consent letter? Is there any standard format for the letter?

It does not have a standard format; please check with your employer.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png I already have an investment account with Noble Apex Advisors Limited; can I use the iFund platform to trade funds?

Yes, but existing clients still need to open the iFund investment account again online, because the accounts are under two different platforms.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png I already have an investment account with Noble Apex Advisors Limited, can I registered as an iFund account client?

Yes, but existing clients still need to open the iFund investment account again online, because the accounts are under two different platforms.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png I already have an iFund account; can I open another traditional investment account?

Yes, please contact Noble Apex hotline (852)22301023 for more information.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png When do I receive the Contract note?

After receiving client’s instruction for subscription or redemption, generally fund house will provide us the confirmation on the next business day. We will input the data on the same date the contract note is received. We will also issue the contract note will be sent to your email in the next business day.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png When do I receive the e-statement?

Clients will receive the e-monthly statement within the first three business day every month.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Why there are remittance charges for redemption?

Most of the fund houses do not bear the remittance charges for redemption. Therefore, the actual amount received from the redemption is less than that shown on the Contract Note.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How can I reduce the remittance chares from redemption?

To avoid unnecessary remittance charges from redemption, client may consider switching funds within the same fund house.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Why there are no remittance charges for subscription?

Noble Apex bears all remittance charges incurred in the subscription.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do I check my account status?

Please select [My Account] > [Client Functions] > [Account Settings] > [Account Valuation].

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do I update my personal information?

Please click [My Account] > [Client Functions] > [Account Settings] to update your personal information.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How does iFund distribute fund dividends?

Noble Apex distributes the dividends according to the client’s holdings ratio. Client will receive the statement on the next working day after the dividend units is allocated to the client’s account.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Can iFund send copies of contract notes and monthly statements for my account to my employer?

If clients want us to send copies of their account’s contact note and monthly statements to their employers, please send us written instruction. We will update our record in two working days.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What can I do if the fund I want to invest in is not on the fund list?

If the fund is authorized by Securities and Futures Commission and is under the fund house which is connected with Noble Apex, we will consider adding the fund to our fund list. You can contact us by sending the related fund information to ifundclient@nobleapex.com.

About Dealing

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund subscription – How do I subscribe to funds on iFund?

Login to your iFund investment account and at the top toolbar, please select [Investment Center] > [Fund Subscription」], then click [Yes] next to [Subscribe Fund?"] to choose the funds you want.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Subscription –Where to send my cheque for fund subscription?

  • Please mail your personal cheque to our company, our address:
    Noble Apex Advisors Limited - iFund
    4/F, 101 King's Road,
    North Point, Hong Kong

     
  • The cheque should be made payable to [Noble Apex Advisors Limited – Account Client]
     
  • Please write down your full name, identity card number and your iFund account name on the back of the cheque.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Subscription – How do I check my fund subscription status?

After login to your iFund investment account, at the top toolbar, select [My Account] > [Client Functions] > [Account Valuation] > [Transaction],The trades still in process are shown under [Unconfirmed Orders]. The completed trades are under [Transaction].

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Subscription – How do I check my purchase price?

Subscription and Redemption prices are only available after the order is completed successfully. To check the completed orders, please login to your iFund investment account, at the top right corner of the page, please select [My Account] > [Client Functions] > [Account Valuation] > [Transaction].

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Subscription - What fees are charged?

Please refer to [Account Charges]. 

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Subscription – How do I calculate fund subscription fees?

Assume the subscription amount is USD 10,000 and the subscription fee of 1%.

Subscription fee charged = Subscription Amount (USD 10,000) x Subscription fee (1%)
Subscription fee charged = USD100

Net investment amount = Subscription Amount (USD 10,000) - Subscription Fee Charged (USD 100)
Net investment amount = USD 9,900

Important Notes:

  • Some fund houses will charge redemption fee or switching fee, please refers to the corresponding fund’s prospectus for more details.
  • Switching fees: The switching fee will be charged according to the Account Charges posted on the iFund website. Fund switching between different fund houses is actually a redemption and a subscription, fees charged in this kind of switching are calculated in the same way as fund subscription.
  • The fee for same fund house switching is calculated according to the method set by that fund house, please refers to the corresponding fund’s prospectus for more details.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Subscription – What are the payment methods?

There are two ways to make a deposit to iFund:

  1. Send your personal cheque by mail to our company, with your full name, identity card number and your iFund account name on the back of the cheque.

    The cheque should be made payable to [Noble Apex Advisors Limited – Account Client].

    Our address:
    Noble Apex Advisors Limited - iFund
    4/F, 101 King's Road,
    North Point, Hong Kong

  2. Deposit to clients’ iFund investment account by telegraphic transfer.
    Please note that we only accept deposits from bank accounts in the same name as the iFund account holders, Please click here for more details on remittance instruction.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Subscription – When will subscription orders be executed?

Fund subscription orders are executed on the date the orders are placed, unless that day is a dealing holiday for the particular fund.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Subscription – Is there a limitation on the amount of investment?

No limitation.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Subscription – Are fund dividends reinvested in the fund or paid out in cash?

Only reinvestment dividend is available at this moment.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Subscription – How do I calculate number of units allotted when I buy a fund?

The units allotted are calculated by fund houses. The purchase price of the fund is normally net asset value on the dealing day plus the initial subscription fee. The number of units allotted is equal to subscription amount divided by the purchase price.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Subscription - How do I calculate number of units allotted when I pay in HKD which is different from the fund currency?

Fund houses will process the respective currency exchange for fund subscription.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Switching – How do I switch funds?

After login to your iFund investment account, on the top toolbar, please select [Investment Center] > [Fund Switching], click the [Switch button at the right side of the fund you want to switch out.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Switching – What fees are charged?

Please refer to [Account Charges].

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Switching – How long does fund switching takes?

For same fund house switching, the [switch-sell] of existing fund and [switch-buy] to the new funds are usually be completed within the same trading day (Daily trading funds only). For funds are switched between different fund houses, iFund will only subscribe the new fund after the proceeds is received from the redemption of existing funds. This entire process normally takes around 10 business working days to complete; you are not able to cancel the [Switch – Buy] order in the mean time.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Switching – How do I check selling and purchase prices in fund switching?

You will know the selling price and the purchase price after fund switching is completed. Please follow the steps below to check the prices.

After login to your iFund investment account, at the top right corner of the page, select [My Account] > [Client Functions] > [Account Valuation] > [Transaction].

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Switching – Can I switch from one fund to multiple funds?

There is no restriction as long as the switch-buy order meets the minimum unit holdings and minimum subscription amount of the respective funds’ requirements.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Switching – How may I check the status of my fund switching order?

After login to your iFund investment account, at the top right corner, select [My Account] > [Client Functions] > [Account Valuation] > [Transaction]. The trades still in process are shown under [Unconfirmed Orders]. The completed trades are shown under [Fund Transactions].

 

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Switching - What is the minimum initial investment to switch fund?

The minimum initial investment amount of a switch-buy order depends on which funds you want to switch into, normally the minimum is HKD 10,000. Please note that different funds may have different minimum initial investment amount, you may refer to fund information page on iFund to check their minimum amounts.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Redemption – How do I redeem a fund?

After login to your iFund investment account, at the top right corner, please select [Investment Center] > [Fund Redemption], then click the [Sell] button at the right side of the fund you need to redeem.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Redemption – When can I redeem funds

You can place your fund redemption order on iFund anytime after the previous transaction is completed, if your order is placed before the cutoff time, the order will be executed on the same day; otherwise the order will be executed on the next working day.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Redemption – How do I check the selling price of my fund?

The selling price will be known after the deal is successfully completed. To check completed transactions, please login to your iFund investment account, on the top tool bar, please select [My Account] > [Client Functions] > [Account Valuation] > [Transaction].

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Redemption – Where to check the status of my fund redemption process?

After login to your iFund investment account, at the top right corner, select [My Account] > [Client Functions] > [Account Valuation] > [Transaction]. The trades still in process are shown under [Unconfirmed Orders]. The completed trades are shown under [Fund Transactions].

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Redemption – How do I make withdrawal?

After login to your iFund investment account, on the top toolbar, select [Investment Center] > [Cash In/Out], then click the [Withdraw] button at the right side of the currency you want to withdraw. Please enter the amount you wish to withdraw and we will transfer the amount to your registered bank account.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Redemption – How long does it take for the redemption payment received on my iFund cash account. How long does it take for withdrawal proceeds to be transferred into my bank account?

Redemption payments usually credit to client’s cash account with iFund within 5 to 7 working days (For daily dealing funds only). It normally takes 2 to 3 working days for the client to receive withdrawal money.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Redemption: What fees are charged?

Please refer to [Account Charges].

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Redemption – When will redemption orders be executed?

Redemption orders are executed on the date the orders are placed if the order is placed before the cutoff time, otherwise the orders will be executed on the next working day.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Redemption – To sell my fund, do I need to wait for a buyer?

No, according to prospectus, the fund manager is obliged to redeem the units and make payments for their clients.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do I cancel an order?

If you want to cancel a confirmed order, please contact our dealer by dialing 852-22301063. In case if we have received your cancellation instruction after we have already placed the order to the fund house, the fund house will have the full right to decide whether your cancellation instruction is being accepted or not. Fund houses may cancel the order if they have received the cancellation instruction before the cutoff time.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Can I revoke a completed order?

A completed order is non-revocable.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Where can I find the fees involved in a fund dealing on iFund?

The easiest way is to type the name of a fund in the [Quick Fund Search] box on the left side of iFund homepage, click the fund you want to get into fund information page, you will see which charges group this fund belong to under the [Dealing Information] and you may cross check the charge here.

About Transfer

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Cash Balance - What are the payment methods?

There are two ways to make payments to iFund:

  1. There are two ways to make payments to iFund:

    The cheque should be payable to "Noble Apex Advisors Limited - Account Client"

    Our address:

    Noble Apex Advisors Limited - iFund
    4/F, 101 King's Road,
    North Point, Hong Kong

     
  2. Make payment from iFund client’s bank account by remittance.
    Please note that we only accept payment from bank accounts in the same name as the iFund account holders, Please click here for more details on remittance instruction.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Cash Balance – How do I withdraw cash in my iFund account?

After login to your iFund investment account on the toolbar at the top, click [Investment Center] > [Cash In/Out], then click the [Withdraw] button at the right side of the currency you want to withdraw. Please enter the amount you wish to withdraw and we will transfer the amount to your registered bank account.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Cash Balance – How do I exchange currency with the cash in my iFund account?

After login to your iFund investment account, click [Investment Center] > [Cash In/Out] on toolbar at the top, please click the [Exchange] button under [Cash Balance] at the right side of the currency you want to exchange. The currency you exchanged will be shown in your account in two hours*.

Since we handle client’s exchange request immediately at the bank, we can only process your exchange request within office working hours; any requests submitted after the closing time will be processed in the next working day in Hong Kong.

*Currency Exchange Office Hours: Hong Kong Time 10:00 - 16:00

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Cash Balance – How long does it take to process my withdrawal request?

We will remit the proceeds according to your banking instruction within two working days. Bank remittance charges are borne by customers.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Cash Balance – How long it takes to complete a currency exchange online?

Normally it takes two hours to complete.

Since the currency exchange is done at a bank immediately, we can only process your exchange request within office working hours*; any requests submitted after the closing time will be processed in the next working day in Hong Kong.

*Currency Exchange Office Hours: Hong Kong Time 10:00 - 16:00

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Cash Balance – When will I receive my cash withdrawal?

We will remit the proceeds according to your banking instruction within two working days. Bank remittance charges are borne by customers.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Transfer – What is fund transfer?

You can transfer your existing mutual fund unit holdings from the present broker (such as fund houses, banks or other distributors, etc.) to your iFund account without incurring any costs.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Transfer – What are the benefits to consolidate and transfer all my fund holdings to iFund?

  • Consolidate your fund investment into a single account for easy and convenient management.
  • Transferred in fund position may also enjoy a low switching fee offered by iFund.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Transfer – Is it possible to transfer a fund not listed on iFund platform to my iFund account?

We will consider adding your fund to iFund platform as long as it’s a Hong Kong SFC authorized fund and the respective fund house is one of Noble Apex Advisors’ partner companies. You can email the relevant fund information to ifundclient@nobleapex.com for further checking.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Transfer – Can I transfer my unit holdings in my iFund account to other distributors?

Since iFund provides a low cost self-trading platform in order to build long-term relationships with iFund clients. As such, we do not facilitate request to transfer funds to other distributors. Customers may redeem funds on account and submit a request to remit the proceeds to your designated bank account.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Transfer – How can I transfer my fund holdings to iFund?

Depending on different fund houses, customers need fill out a transfer form to initiate a fund transfer request to iFund. Customers are encouraged to contact iFund customer service officer, we will be happy to assist on your fund transfers.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Fund Transfer – How long it does take to transfer my fund holdings to iFund?

It normally takes 7 – 10 working days.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How can non-Hong Kong residences make payments to iFund?

Once you have become iFund client, you may make payments to iFund by the below methods:

  • A personal Hong Kong dollar/ US dollar cheque bearing the name of the iFund account holder issued by a licensed bank in Hong Kong
  • Telegraphic Transfer

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How can non-Hong Kong residences receive cash withdrawal payment from iFund?

We will remit the payment to customer’s registered bank account on record. Customers shall bear the cost of remittance.

About iPoints

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How may I check my iPoints balance?

Please login to your iFund account, click [My Accounts ] > [Member Functions] > [iPoints] to view your iPoints current balance and transaction record.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Who is entitled to the iPoint Reward Scheme?

iFund members are entitled to the scheme automatically. You can now register as a member through www.ifund.com.hk or iFund Facebook Page.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How the iPoints are calculated and earned?

For more details, please click here.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How long are iPoints valid for?

iPoints are valid for twelve months from the date the iPoints are credited.
For more details, please click here.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How can I refer my friends to be the iFund members or clients?

Please login to your iFund account, click [My Accounts] > [Member Functions] > [iPoints], then select [Invite Friends] and follow the instruction to invite your friends by email. Thank you for your great support.

About Funds

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png If the fund that I want to invest is not on the list, what can I do?

If the fund is authorized by Securities and Futures Commission and is under the fund house which is connected with Noble Apex, we will consider adding the fund to our fund list. You can contact us by sending the related fund information to ifundclient@nobleapex.com.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png I am not allowed by iFund investing into one of the funds with notification showing that I do not have the knowledge of derivatives products / investment experience. Why?

According to the investor protection of Securities and Futures Commission, we should assess a client's knowledge of derivatives and characterize the client based on such knowledge as "having general derivatives knowledge" or "having no derivatives knowledge",. We cannot provide the relevant fund choices to the clients who are characterized by us as "having no derivatives knowledge". If you are interested into subscribing the related fund, please complete our [online course on derivative products] and complete the Derivatives Knowledge Assessment.

The [online course on derivative products] is only for iFund clients.

If clients want to take the course, please login to your iFund account and select [My Accounts] > [Client Functions] > [Account Setting] > [Derivatives Knowledge Assessment] on the toolbar on the top.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What kinds of funds are provided by iFund?

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What are Securities and Futures Commission (SFC) authorized funds?

Funds must be authorized by the SFC before they can be marketed to the public in Hong Kong. Authorized funds have to comply with requirements of the “Code on Unit Trusts and Mutual Funds”. These include a proper structure, well-defined investment guidelines and restrictions, ongoing disclosure requirements and other requirements related to the fund's daily operations. All funds on the iFund platform are authorized by SFC.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What are Group 1 Fund and Group 2 Funds?

iFund classifies funds as “Group 1 Fund” or “Group 2 Fund” for charging the subscription fee and switching fee. You can find the fund classification in [Fund Overview] > [Dealing Information] and the fee charges of Group 1 Fund and Group 2 Fund in iFund Fee Schedule.

Customer Protections

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Is online fund trading safe?

iFund uses SSL (Secure Sockets Layer) encryption technology to protect customer personal transaction data. SSL is currently recognized internationally to be of the highest standard in encryption technology commercially available and is generally adopted by financial institutions worldwide. After login to iFund, a lock icon will be shown on the browser, notifying you that you are SSL-protected, all information is encrypted.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png What should I do if iFund server breaks down and I cannot place order?

In this situation, you can download and complete the following form by clicking this link: http://www.nobleapex.com/ifund and then fax the signed form to (852) 3743-6550.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Where should I report to if the iFund information I rely upon for my investment decisions was misleading or inaccurate, leading to a loss of my investment?

In this situation, please don't hesitate to contact our complaint offer by e-mail: feedback@nobleapex.com, or by telephone at (852) 2230 1088. If you are not satisfied with the response, you may approach Hong Kong SFC or Financial Dispute Resolution Centre for legal opinions.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Where do I file complaints and get compensation if iFund executed my orders incorrectly?

In this situation, please don't hesitate to contact our complaint offer by e-mail: feedback@nobleapex.com, or by telephone at (852) 2230 1088. If you are not satisfied with the response, you may approach Hong Kong SFC or Financial Dispute Resolution Centre for legal opinions.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How do I make a complaint about iFund service?

In this situation, please don't hesitate to contact our complaint offer by e-mail: feedback@nobleapex.com, or by telephone at (852) 2230 1088. If you are not satisfied with the response, you may approach Hong Kong SFC or Financial Dispute Resolution Centre for legal opinions.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Is it safe trading and maintaing custodian account with Noble Apex Advisors Ltd.?

Noble Apex Advisors Ltd. is registered as a Hong Kong SFC Licensed Corporation and is subject to scrutiny by the Securities and Futures Ordinance (SFO), which is designed to protect investors.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How are investors protected by Hong Kong laws?

Noble Apex Advisors Ltd. is registered as a Hong Kong SFC Licensed Corporation and is subject to scrutiny by the Securities and Futures Ordinance (SFO), which is designed to protect investors. Any licensed person or corporation violates the SFO regulations is subject to disciplinary actions or reprimand by the SFC.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png How can I be compensated if my iFund account is hacked with losses in result?

iFund customers are reminded to keep your personal information secure, properly manage your passwords and only use reliable and secured computers to access your account information. Do not log in to your account using public and shared computers.
Customers should regularly review account valuation and transaction records. Should you see anything abnormal when logging into your account, please take immediate actions (such as report to police).
Please be reminded to be vigilant of any fraudulent websites. Please verify the source of any suspicious emails and SMS before opening them to safeguard your personal information. Do not reply to suspicious emails to protect you and your wealth from fraud. iFund does not takes any responsibility for any losses resulting from customers’ own negligence or for any reason beyond our control.

Security Tips

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Use a Computer/Device that You Trust

  • Create passwords to protect your computer from unauthorized access.
  • Do not conduct Online Platform Transactions using public or shared computers.
  • Always keep the operating system of your computer / device up to date by ensuring that automatic updates are switched on and all updates are installed when available.
  • If you are using a wireless network or device, you are strongly advised to consult your vendor/service provide to ensure that your network or devices are configured with adequate security settings.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Install Anti-Virus Software, Anti-Spyware Software, Personal Firewall and Security Updates for Browsers in Your Computer

  • Install and regularly update anti-virus software, anti-spyware software, personal firewall and security updates for browsers to protect your computer from viruses and malicious programs.
  • Install relevant software and updates from trusted sources, e.g. Official website of software.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png 3. Keep Your Username/Password Secure and Confidential at All Times

  • Avoid using the same details that you use to access other services such as email, other Internet sites or ATM PIN.
  • Do not use easy to guess information as your Password, such as phone numbers, name or birthday of friends and relatives or repeated numeric combination.
  • Avoid using part of your Username as your Password.
  • Never reveal your Password to anyone (No iFund staff will ever ask for your password), e.g. If you receive anomalous email asking for sensitive account information, you must not disclose.
  • Always memorise your Password. Never write it down or reveal it to anyone.
  • Change your Password regularly.
  • Please ensure that your entry of Username and password cannot be watched by someone standing around or behind you when you login.
  • For better security, we highly recommend you to adopt 8-16 alpha-numeric character set consisting of both letters and numbers, lowercase and uppercase.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png 4. Do not Store Your Username/Password in the Browsers

  • Remember to disable your auto-complete function on your browser, as this will make your Username & Password automatically available to anyone having access to your system.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png 5. Always Log Out Your Online Session

  • Always log out from online system when you finish using the service or when you will be away from your PC.
  • Always close the browser application after logout.
  • Do not access third party websites within the same internet browser session when using our Online Platform.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png Clear Your Browser Cache and History after Each Session

  • Always clear the browser cache after each session so that your account information is removed from the computer.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png 7. Fraudulent Email, Website and SMS

  • Please be aware of suspicious emails, websites, pop-up windows and SMS that could trick you into revealing your sensitive information, e.g. Username, Password, mobile phone number and other confidential account or credit card information. In addition, you should not access our website through hyperlinks embedded in emails or third party websites.
  • Please verify the source of any suspicious emails and SMS before opening them to safeguard your personal information.
  • Please beware of email scams. There have been cases where fraudsters have hacked into people's email accounts, and then sent out emails to the victim's friends and business partners pretending to be the victim. Using the victim's email address, fraudsters have sent out requests for money to be paid into a specified account. Should you encounter such suspicious emails, please take steps to authenticate the identity of the email sender but don't use the contact information given in the email if it is different from what you have.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png 8. Verify the Integrity of the Website

  • Before performing online transactions, make sure that the website you access is genuine.
  • Always login our system through the hyperlinks: www.ifund.com.hk.
  • Do not login our system through hyperlinks embedded in emails or third party websites.

https://www.ifund.com.hk/ifund/share/images/iClass/iFundFAQ_mini.png 9. Contact iFund Immediately If There Are Suspected Access or Transactions

  • If you suspect any unauthorized access or transactions, please promptly call our Customer Service Hotline at (852) 2230 1023 to immediately terminate your online access.

Risk Statement and Disclaimer:
By using this information, you confirm that you accept the Terms of Use as set out in https://www.ifund.com.hk. Investment involves risk. Past performance is not indicative of future performance. Fund prices may move down or up, may fluctuate dramatically, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling funds. Some funds are denominated in RMB which are currently not freely convertible, and are thus subject to risks associated with RMB including RMB foreign exchange risk, RMB hedging risk, offshore RMB ("CNH") market risk and RMB trading and settlement of fund units risk. Funds which are invested in emerging markets and smaller companies may also involve a higher degree of risk and are usually more sensitive to price movements. Before making any investment decision, investors should carefully read the prospectus and the offering document for further details. Investors should undertake their own research and study before trade or invest. Investors should carefully consider whether trading or investments are suitable in light of their own financial positions and investment objectives, and understand that they shall be wholly responsible for their investments. Investors are advised to seek independent financial and professional advice before trade or invest. The information herein does not constitute investment advice, or an offer to sell, or a solicitation of an offer to buy any security, investment product or service nor a distribution of information for any such purpose.  The website contents are prepared and issued by Noble Apex Advisors Limited. Informational sources are considered reliable but you should conduct your own verification of information contained herein.  This website and advertisements contained herein have not been reviewed by the Securities and Futures Commission of Hong Kong.

Copyright © 2018 Noble Apex Advisors Limited. All Rights Reserved.